F & B Service (Waiter/Waitress)
 
 
 
 
Program Structure
 
  • Introduction to Tourism
  • Food & Beverage Services
  • Principles of Cleaning
  • Personal Hygiene
  • Basic Hygiene
  • Pest Control
  • Health & Safety
  • Effective Communication
 
Practical
 
  • Using Customer related Language
  • Cleaning the Restaurant
  • Setting Up and Preparing For Services
    

Practical Information

Introducing a new interactive restaurant service and upselling training course for Waitstaff...

You are busy- we understand! The hectic pace of your restaurant, scheduling and logistics makes it very hard to find the time for training.

A Role in the Show is a comprehensive training package that will save you valuable time and money and deliver the training for you.

A large proportion of restaurant employees today have 'grown up' with computers, and are extremely comfortable using a computer to learn.

The benefits of this new interactive course will help you overcome 2 major obstacles to delivering restaurant training ...TIME and MONEY.


A Role in the Show will help your employees learn the fundamentals of great service.

Whether your employees work in the front of the house or 'behind the scenes' in the heart of the house, everyone in hospitality show business plays an important role in the success of the show.

The primary focus of the course is geared towards wait staff, however the topics covered in Act 1,2 and 5 can be applied to every customer supporting role...

  • Host/Hostess
  • Reception/Front desk and Lobby
  • Food runners/Buspersons
  • Cashier
A Role in the Show will help your wait staff understand the basics of a great sales performance.
  • Product knowledge
  • Listening and observation skills
  • Adapting service styles
  • Anticipating customer needs
  • Making helpful suggestions
   
Everyone wins when you help your wait staff learn how to work and serve more effectively. The benefits of using A Role in the Show to deliver consistent customer service training has a positive impact on your customers, your cast and your bottom line ...
  • Improved service
  • Better tips
  • Higher average spend
  • More repeat business
 

Program Duration:
COURSES TAUGHT IN INSTITUTE-2 WEEKS THEORY + 6 Weeks PRACTICAL

Start dates
Every Sunday

Frequency
Intensive waiter/waitress course: 9 hours classes weekly

Classes
Intensive waiter/waitress  course: maximum 8 students per group, minimum of 5 students required

Level
All Levels

Age Range
+18

The School
Standard tourism and hotel training center

EXAM WILL BE HELD ON COMLETATION OF THE COURSES.

Industrial Placements
The module seeks to foster professionalism in student development by placing them in real-world working environment within the context of house keeping developing their practical skills. This is an attempt to bring out the theoretical underpinnings of the classroom context to a demonstration of their understanding and applications to this dynamic industry. Duration of industrial attachment will be for 2 months
 
 
 
 
 
 
 
20
Apr,2024
 
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"So much has happened since I joined Standard Tourism and Hotel Training Center. I just love it! Thanks, STHTC !"

PUJA KC
Management Graduate
 
 
 
 
 
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